DELIVERY, REFUND & CANCELLATION POLICY
Customers are requested to place the order a day before in the website, then the order is processed and delivered on the next day to the customer. Customers can place the orders in the website from 9am till 5pm for the next day delivery.
Orders will be delivered in two slots one in the Morning and the other in the Evening. The delivery timing will be in between 9am to 11.30am in the morning and 6pm to 8pm in the evening and customer can notify the preferred delivery times. We deliver your orders all 7 days in a week except Poya days and special holidays and at present we only deliver to selected locations in Colombo and Suburbs.
We do everything in its power to respect the delivery times indicated on the website but however due to unavoidable circumstances we cannot be held responsible for the consequences of a late delivery or loss of packages. Also we will reschedule or cancel you’re deliveries due to heavy rain, flood, earthquake, storm or any natural disasters and due to terrorism, labor strike, lockout or boycott.
Delivery is free for orders above LKR 2,000/- and for any orders below LKR 2,000/- a delivery charge of LKR 100/- is applied. MeatDeal.lk may in its sole discretion determine the delivery charges from time to time without giving any prior notice.
In case the customer has paid online while placing an order and there has been a complete cancellation or return of the products after delivery, the complete order amount shall be credited into the customer’s account within 15 days or customer can utilize the amount for future purchases.
In case the customer has paid online while placing an order and some of the items ordered has been cancelled at the time of delivery, the amount totaling to items that have been cancelled / rejected by the customer shall be credited into the customer’s account within 15 days or can be utilized for future purchases.
In both cases, customer can choose to have the amount paid refunded into the account by writing to [email protected] or notifying through a call.
The customer can cancel the order within 2 hours from the time the order has been placed or at time of delivery if the packaging has been tampered of damaged by us, wrong order being delivered or items missing from your order at the time of delivery. MeatDeal.lk also reserves the right to cancel an order placed by the customer in case the order cannot be full filled due to reasons such as unavailability of the stock, incorrect address, delivery address is outside our delivery zone, unable to contact you while confirming the order etc. In both the cases mentioned above, complete amount charged shall be credited into the customer’s account or can be utilized in future purchase.